Returns & Exchanges
RETURNS AND REFUNDS POLICY
You can return your purchase made on our online store within 15 days from the date of package receipt and request a refund within 8 days from the date of package receipt.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IN THE FOLLOWING CASES:
- If the items have been damaged due to misuse or negligence (exposure to chemicals, excessive heat, sharp objects, etc.).
- If the garment shows any signs of use, odors, sweat, makeup, etc.
- Due to improper washing or washing that differs from the garment's requirements. For example, soaking a garment that undergoes a dyeing process, washing in hot water for two-tone garments, etc.
Please note: The lifespan of any MACONDIA item depends on how it is used. We will not replace products damaged by normal wear and tear or that have exceeded the reasonable product lifespan.
EXCHANGES AND WARRANTIES POLICY
If you need to make an exchange or return, simply contact us using the following methods:
Email: Write to us at Logistica@macondia.com.co. Make sure to include your name on the order, order number or ID, and the carrier's tracking number.
WhatsApp: You can also send us a message at +1 (786) 328-4151.
Please remember that if you are requesting an exchange, the shipping costs will be the customer's responsibility. However, if it's a return, Macondia will cover the shipping costs.