SHIPPING
All orders are shipped from Colombia. While orders are typically shipped within 5-7 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
RETURNS AND REFUNDS
You can return your purchase made on our online store within 15 days from the date of package receipt and request a refund within 8 days from the date of package receipt.
EXCHANGES AND WARRANTIES
If you need to make an exchange or return, contact us using the following methods:
Email
Write to us at Logistica@macondia.com.co.
Make sure to include:
WhatsApp
You can also send us a message at +1 (786) 328-4151.
Remember that if you are requesting an exchange, the shipping costs will be the customer's responsibility. However, if it's a return, Macondia will cover the shipping costs.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IN THE FOLLOWING CASES
Please note: The lifespan of any MACONDIA item depends on how it is used. We will not replace products damaged by normal wear and tear or that have exceeded the reasonable product lifespan.
